Work at Frequency

Our Core Values

INSPIRE

Great moments of inspiration often reveal themselves in unexpected places. At Frequency, we look for every opportunity in the work that we do to find and create magical moments that delight and inspire our team and customers to create exceptional channels.

CREATE

As a software company, Frequency is a team of builders and creatives who aspire to make products that in turn enable collaboration and creation. From the top down, creative expression drives each and every one of us everyday.

EXCELLENCE

Through thoughtful elegance and simplicity of design, excellence is at the core of everything we touch. From the products we build, the services we provide, to how we support customers, attention to quality is hardcoded in Frequency’s DNA.

Open Positions

Business Development

Sales & Business Development Coordinator

Location: US (Remote)

Customer Experience

Technical Account Manager

Location: US (Remote)

Engineering

Software Engineer (Java)

Location: US (Remote)

Marketing

Customer Acquisition Manager

Location: US (Remote)

Frequency is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Sales & Business Development Coordinator

Frequency is expanding its Sales & Business Development team and is seeking a Sales & Business Development Coordinator.  This role will be dedicated to driving new revenue partnerships and current deal expansion and reporting to Frequency’s Senior Vice President of  Distribution and Business Development. This role has the opportunity to grow partnerships with a meaningful set of publishers, media companies, and leading FAST distribution platforms.

Primary Responsibilities
  • Support new business development initiatives including new customer acquisition and retention
  • Identify and target qualified prospects
  • Develop sales materials and pricing presentations for new business leads
  • Provide support to Marketing and Product organizations
  • Maintain pipeline & CRM database
  • Research new business and product initiatives
  • Administrative support for meetings, presentations
  • Interface with existing customers
Basic Qualifications
  • 3+ years of Media Company, Agency, Media Technology experience, particularly Business Development / Partnerships.  Distribution / AVOD experience is preferred but not required
  • Team player
  • Hustle for new business
  • Organized and detail-oriented
  • Passion for media and future distribution models

Technical Account Manager

Frequency is seeking a talented, self-motivated Technical Account Manager to act in a customer service role as part of our growing operations team. The Technical Account Manager oversees and manages all ongoing aspects of the customer relationship from a technical and operational standpoint, participating in the ongoing maintenance of all customer facing products, including data quality consistency, issue resolution, and routine check-ins with other Frequency team members.

The Technical Account Manager will also be responsible for the technical scoping of customer onboarding efforts, working with customers’ engineering, customer readiness, and customer services teams. The role is a remote position that reports to Frequency’s Vice President of Operations.

Primary Responsibilities
  • Manage operational relationship with customers, including scheduling regular meetings, service requests, providing feedback to ensure all products purchased meet and exceed customer expectations
  • Serve as technical subject matter expert on all aspects of operations and collaborate on defining new requirements for larger scale customer onboarding across the customer development, product, and customer readiness teams
  • Onboard first party content creators, third party content aggregators, and multi-channel network content providers for Video On Demand (VOD) and Over-The-Top (OTT) in Frequency's Studio Platform
  • Create and maintain reasonable project plans and schedules to manage customer expectations (both service and content provider)
  • Track and communicate any new product features and services with customers, proactively identifying opportunities to upsell technical solutions
  • Act as liaison between content providers, service providers, and internal stakeholders for project success
  • Onboard new distribution end-points for Video On Demand (VOD), Linear, Over-The-Top (OTT) and other new business lines
  • Track and report required project deliverables using appropriate tools
  • Escalate and document any technical feature gaps, feed health status, questions, concerns, raise as necessary within the core operations team  to identify and implement process improvements
  • Provide weekly reporting and forecasts to management
  • Create and maintain team documentation
  • Assist with product and services training
Basic Qualifications
  • Minimum 3-5 years experience working in a similar role at a technical service provider or platform, ideally a SaaS company, i.e. consulting, system engineering, professional services or other technical field support
  • Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.,
  • Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers, such as Web Inspector, Fiddler, LiveHTTPHeaders, and Firebug.
  • High degree of proficiency in MS Office and data visualization techniques
  • Ability to effectively generate project success within diverse and cross-functional groups, managing schedules and priorities
  • Strong problem solving and analytical skills, including qualitative and quantitative
  • Ability to accommodate and adapt to change
Preferred Qualifications
  • Experience with product management and development
  • Strong understanding of HTML and web application concepts and architectures
  • Knowledge of project management techniques and tools
  • Experience with OTT content operations
  • Experience with JIRA
  • Experience with Ad Operations or AdTech/Trafficking, with an understanding of digital ad serving technology such as demand and supply side platforms, ad decisioning, SSAI, and VAST

Software Engineer (Java)

Frequency is seeking a Software Engineer (Java) to join our team in the design and development of Frequency Studio. The Software Engineer will join a team that builds an integrated product suite of enterprise applications for linear channel origination and distribution in the connected television and cloud video industry. The Software Engineer will participate in the technical design and implementation of one or more components of the product. This role works closely with the rest of the cross-functional team to produce design documents, implement product features, and develop and execute unit tests and reports. The position is remote and reports to Frequency’s Senior Vice President of Product and Platform.

Primary Responsibilities
  • Responsible for designing, developing, and delivering web and microservice APIs-based applications.
  • Develop consumer-facing features and architectural components to meet company demands.
  • Collaborate with cross-functional teams including our Global Engineering teams in an Agile development environment.
  • Proven experience successfully optimizing applications for scalability.
  • Utilize problem-solving skills to implement creative solutions to tough problems.
  • Advocate for best-in-class technology solutions for large-scale enterprise applications.
Basic Qualifications
  • Bachelor’s Degree in Computer Science/Engineering or equivalent experience required.
  • 3+ years of software development experience.
  • 3+ years of Java server-side design and development experience.
  • Highly proficient in J2EE, Spring Boot, and Hibernate.
  • Highly proficient in JUnit, Mockito
  • 3+ years Linux/Unix experience.
  • Elastic Search, Queuing technologies (ActiveMQ, Kafka), Distributed Caching (Redis).
  • Excellent knowledge of RESTful APIs.
  • Experience with Data Model, SQL, and No-SQL.
  • Excellent knowledge of Microservices Architecture and implementation.
  • Experience with GitHub/Bitbucket, Jira, Scrum, Sonar Cloud, and CI/CD processes.
  • Working knowledge of Linux.
  • Experience working on software-as-a-service (SaaS), large-scale distributed systems, and relational/No-SQL databases.
  • Experience working in a small team setting along with an offshore development team.
  • Strong verbal and written communication skills: proven ability to lead both vertically and horizontally to achieve results; thrives in a dynamic, fast-paced, environment and does what it takes to deliver results.
  • Committed to security practices in policy and delivery.
  • Show vigilance in reporting of information, security vulnerabilities whether personal devices, corporate assets, services offered to customers, or office environment.
  • Willing to participate in additional security and privacy training.
  • Willing to be a model citizen/mentor in security practices at Frequency.
Preferred Qualifications
  • Experience with AWS (Elemental), RDS, Docker, Kubernetes.
  • Experience in cloud video processing and distribution solutions.
  • Experience in Angular or similar JavaScript frameworks.

Customer Acquisition Manager

Frequency is seeking an experienced Customer Acquisition Manager to support our lead generation, email and paid media campaigns, and CRM optimization efforts. The role is instrumental in identifying opportunities to grow the top of the funnel customer base, bringing new customers to Frequency through lead generation and email campaigns. The position is a remote position and reports to Frequency’s Vice President of Operations.

Primary Responsibilities
  • Own lead generation acquisition channels
  • Plan and execute paid search and paid media campaigns
  • Run targeted email and direct response campaigns
  • Partner with sales and business development to bolster and diversify monetization opportunities
  • Drive optimizations through funnel testing, ad copy testing, and segmentation testing
  • Partner with product to produce new reporting to help monitor and optimize the business
  • Deliver insights and actionable findings for the cross functional team to further grow and optimize and forecast results
Basic Qualifications
  • 3-5 years of digital experience in customer acquisition, lead program management, email marketing, paid media, and CRM optimization
  • Direct experience across all pieces of the acquisition and monetization customer cycle
  • Balances customer acquisition objectives with brand integrity and brand guidelines and objectives
  • Command of business economics and the relationship between spend, monetization, and ROI
  • Experience optimizing customer onboarding flows to improve conversion
  • Knowledge of segmentation principles and creating targeted messages to drive action
  • Cross functional experience across marketing, product, and monetization teams
  • A passion for analytics, dashboards, and optimization
  • An independent, self-starter