Frequency is a software company based in Los Angeles. We build and operate Frequency Studio, a cloud based video platform for the creation, distribution and monetization of virtual linear channels. Studio delivers channels to over 350 million connected TVs via the world’s leading Free Ad Supported TV (FAST) platforms.
Frequency is the fastest growing linear streaming platform in OTT. With hundreds of content providers in our network, Frequency creates innovative software that is defining the future of TV. We empower our customers to create content experiences that inspire, educate, and entertain audiences all over the world.
About The Role
Frequency is seeking a talented, self-motivated Technical Account Manager to act in a customer service role as part of our growing operations team. The Technical Account Manager oversees and manages all ongoing aspects of the customer relationship from a technical and operational standpoint, participating in the ongoing maintenance of all customer facing products, including data quality consistency, issue resolution, and routine check-ins with other Frequency team members.
The Technical Account Manager will also be responsible for the technical scoping of customer onboarding efforts, working with customers’ engineering, customer readiness, and customer services teams. The role is a remote position that reports to Frequency’s Vice President of Operations.
What We Offer
Frequency provides highly competitive compensation and the best benefits of any company our size. These include medical, dental and vision health insurance, an “unlimited vacation” policy, matching 401(k) plan, and remote working with optional paid co-working space for those who want to get out of the house.
We are a unique company in the fastest growing part of the online video industry. You will get to work with an exceptional team, in an environment that highly values innovation. We want you to do your best work with us and to be part of an inspiring team who are defining the future of TV.
Frequency is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.