Frequency is a software company based in Los Angeles. We build and operate Frequency Studio, a cloud based video platform for the creation, distribution and monetization of virtual linear channels. Studio delivers channels to over 350 million connected TVs via the world’s leading Free Ad Supported TV (FAST) platforms.
Frequency is the fastest growing linear streaming platform in OTT. With hundreds of content providers in our network, Frequency creates innovative software that is defining the future of TV. We empower our customers to create content experiences that inspire, educate, and entertain audiences all over the world.
About The Role
Frequency is seeking a talented, self-motivated Manager, Support Operations to oversee and manage all ongoing aspects of the customer relationship from a technical and operational standpoint, interfacing with various externals teams and participating in the ongoing maintenance of all customer facing products, including data quality consistency, issue resolution, and routine check-ins with other Frequency team members. The Manager, Support Operations will act in a technical customer service role, manage our current offshore support team, and develop a support apparatus as part of our growing operations team.
The Manager, Support operations will take ownership of the Frequency Support experience, scaling it to meet our business needs and ensuring all issues are managed and resolved in a timely manner, keeping aggressive KPIs in mind. This role will also support the technical onboarding of new customers and routinely check-in with other Frequency team members to complete collaborative tasks as needed. The role is a remote position that reports to the Director, Technical Operations.
What We Offer
Frequency provides highly competitive compensation and the best benefits of any company our size. These include medical, dental and vision health insurance, an “unlimited vacation” policy, matching 401(k) plan, and remote working with optional paid co-working space for those who want to get out of the house.
We are a unique company in the fastest growing part of the online video industry. You will get to work with an exceptional team, in an environment that highly values innovation. We want you to do your best work with us and to be part of an inspiring team who are defining the future of TV.
Frequency is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.