Director of Technical Operations

US (Remote)

About Frequency
Frequency is a software company based in Los Angeles. We build and operate Frequency Studio, a cloud based video platform for the creation, distribution and monetization of virtual linear channels. Studio delivers channels to over 350 million connected TVs via the world’s leading Free Ad Supported TV (FAST) platforms.

Frequency is the fastest growing linear streaming platform in OTT. With hundreds of content providers in our network, Frequency creates innovative software that is defining the future of TV. We empower our customers to create content experiences that inspire, educate, and entertain audiences all over the world.
About The Role

Frequency is seeking an experienced and motivated Director of Technical Operations. The Director of Technical Operations oversees and manages all ongoing aspects of the broadcast and streaming operations and support for Frequency distributed live linear channels. The ideal candidate will have a solid working knowledge of live distribution, content ingestion, and Network Operations Center (NOC) with an emphasis on live streaming services and workflows.

The role will guide current and future planning and innovation of operations in origination and distribution and will supervise the technical operations group that includes broadcast operations, ingestion pipeline, technical support, and NOC working closely with engineering to resolve and execute all technical and operational items. The role is a remote position that reports to the Vice President of Operations.

Primary Responsibilities
  • Oversee the day to day operations of the Technical Operations group, including the entire video workflow from transcoding pipeline, playout encoding, live events, stream delivery infrastructure, support, and NOC
  • Serve as technical subject matter expert on all aspects of broadcast operations and collaborate on defining new requirements across the customer development, onboarding, product, and customer success teams
  • Identify, document and work with support team and vendors to implement corrective solutions for live channel incidents
  • Facilitate Technical meetings with prospective and active partners and customers
  • Maintain documentation of process, maintenance, configuration, system failures and resolution
  • Escalate and document any technical feature gaps, feed health status, questions or concerns to identify and implement process improvements
  • Cultivate relationships with current vendors and partners to improve quality of service and experience
Basic Qualifications
  • 5+ years experience working in a similar role at a video streaming provider or platform, ideally in the video broadcast or connected TV space
  • 3+ years management experience
  • Proven video streaming and media workflow experience and in-depth knowledge and understanding of streaming technologies
  • Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.
  • Ability to effectively generate project success within diverse and cross-functional groups, managing schedules and priorities
  • Strong problem solving and analytical skills
  • Ability to communicate complex technical problems to non-technical personnel in a competent and concise way
  • Ability to accommodate and adapt to change
  • Must be self-motivated, detail oriented with excellent communication/interpersonal skills
  • Experience with Ad Operations or AdTech/Trafficking, with an understanding of digital ad serving technology such as demand and supply side platforms, ad decisioning, SSAI, and VAST
Preferred Qualifications
  • Direct experience with AWS Elemental services including MediaLive, MediaConnect, and MediaTailor
  • Hands-on knowledge of internet technologies, including HTTP/S protocols and use of protocol analyzers
  • Knowledge and experience of project management techniques and tools
  • Experience with OTT content operations
  • Experience with live broadcast operations and streaming
  • Experience with JIRA
  • Experience in a NOC environment
What We Offer
Frequency provides highly competitive compensation and the best benefits of any company our size. These include medical, dental and vision health insurance, an “unlimited vacation” policy, matching 401(k) plan, and remote working with optional paid co-working space for those who want to get out of the house.

We are a unique company in the fastest growing part of the online video industry. You will get to work with an exceptional team, in an environment that highly values innovation. We want you to do your best work with us and to be part of an inspiring team who are defining the future of TV.
Salary Range:
Frequency is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.