Director, Technical Operations

Frequency is seeking an experienced and motivated Director of Technical Operations. The Director of Technical Operations oversees and manages all ongoing aspects of the broadcast and streaming operations and support for Frequency distributed live linear channels. The ideal candidate will have a solid working knowledge of live distribution, content ingestion, and Network Operations Center (NOC) with an emphasis on live streaming services and workflows.

The role will guide current and future planning and innovation of operations in origination and distribution and will supervise the technical operations group that includes broadcast operations, ingestion pipeline, technical support, and NOC working closely with engineering to resolve and execute all technical and operational items. The role is a remote position that reports to the Vice President of Operations.

Primary Responsibilities

• Oversee the day to day operations of the Technical Operations group, including the entire video workflow from transcoding pipeline, playout encoding, live events, stream delivery infrastructure, support, and NOC
• Serve as technical subject matter expert on all aspects of broadcast operations and collaborate on defining new requirements across the customer development, onboarding, product, and customer success teams
• Identify, document and work with support team and vendors to implement corrective solutions for live channel incidents
• Facilitate Technical meetings with prospective and active partners and customers
  
• Maintain documentation of process, maintenance, configuration, system failures and resolution
• Escalate and document any technical feature gaps, feed health status, questions or concerns to identify and implement process improvements
• Cultivate relationships with current vendors and partners to improve quality of service and experience

Basic Qualifications

• 5+ years experience working in a similar role at a video streaming provider or platform, ideally in the video broadcast or connected TV space
• 3+ years management experience
• Proven video streaming and media workflow experience and in-depth knowledge and understanding of streaming technologies
• Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.
  
• Ability to effectively generate project success within diverse and cross-functional groups, managing schedules and priorities
• Strong problem solving and analytical skills
• Ability to communicate complex technical problems to non-technical personnel in a competent and concise way
• Ability to accommodate and adapt to change
• Must be self-motivated, detail oriented with excellent communication/interpersonal skills
• Experience with Ad Operations or AdTech/Trafficking, with an understanding of digital ad serving technology such as demand and supply side platforms, ad decisioning, SSAI, and VAST

Preferred Qualifications

• Direct experience with AWS Elemental services including MediaLive, MediaConnect, and MediaTailor
• Hands-on knowledge of internet technologies, including HTTP/S protocols and use of protocol analyzers
• Knowledge and experience of project management techniques and tools
• Experience with OTT content operations
  
• Experience with live broadcast operations and streaming
  
• Experience with JIRA
• Experience in a NOC environment

Technical Account Manager

Frequency is seeking a talented, self-motivated Technical Account Manager to act in a customer service role as part of our growing operations team. The Technical Account Manager oversees and manages all ongoing aspects of the customer relationship from a technical and operational standpoint, participating in the ongoing maintenance of all customer facing products, including data quality consistency, issue resolution, and routine check-ins with other Frequency team members.

The Technical Account Manager will also be responsible for the technical scoping of customer onboarding efforts, working with customers’ engineering, customer readiness, and customer services teams. The role is a remote position that reports to Frequency’s Vice President of Operations.

Primary Responsibilities

• Manage operational relationship with customers, including scheduling regular meetings, service requests, providing feedback to ensure all products purchased meet and exceed customer expectations
• Serve as technical subject matter expert on all aspects of operations and collaborate on defining new requirements for larger scale customer onboarding across the customer development, product, and customer readiness teams
• Onboard first party content creators, third party content aggregators, and multi-channel network content providers for Video On Demand (VOD) and Over-The-Top (OTT) in Frequency's Studio Platform
• Create and maintain reasonable project plans and schedules to manage customer expectations (both service and content provider)
  
• Track and communicate any new product features and services with customers, proactively identifying opportunities to upsell technical solutions
• Act as liaison between content providers, service providers, and internal stakeholders for project success
• Onboard new distribution end-points for Video On Demand (VOD), Linear, Over-The-Top (OTT) and other new business lines
• Track and report required project deliverables using appropriate tools
• Escalate and document any technical feature gaps, feed health status, questions, concerns, raise as necessary within the core operations team  to identify and implement process improvements
• Provide weekly reporting and forecasts to management
• Create and maintain team documentation
• Assist with product and services training

Basic Qualifications

• Minimum 3-5 years experience working in a similar role at a technical service provider or platform, ideally a SaaS company, i.e. consulting, system engineering, professional services or other technical field support
• Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.,
• Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers, such as Web Inspector, Fiddler, LiveHTTPHeaders, and Firebug.
• High degree of proficiency in MS Office and data visualization techniques
  
• Ability to effectively generate project success within diverse and cross-functional groups, managing schedules and priorities
• Strong problem solving and analytical skills, including qualitative and quantitative
• Ability to accommodate and adapt to change

Preferred Qualifications

• Experience with product management and development
• Strong understanding of HTML and web application concepts and architectures
• Knowledge of project management techniques and tools
• Experience with OTT content operations
  
• Experience with JIRA
• Experience with Ad Operations or AdTech/Trafficking, with an understanding of digital ad serving technology such as demand and supply side platforms, ad decisioning, SSAI, and VAST

Software Engineer (Java)

Frequency is seeking a Software Engineer (Java) to join our team in the design and development of Frequency Studio. The Software Engineer will join a team that builds an integrated product suite of enterprise applications for linear channel origination and distribution in the connected television and cloud video industry. The Software Engineer will participate in the technical design and implementation of one or more components of the product. This role works closely with the rest of the cross-functional team to produce design documents, implement product features, and develop and execute unit tests and reports. The position is remote and reports to Frequency’s Senior Vice President of Product and Platform.

Primary Responsibilities

• Responsible for designing, developing, and delivering web and microservice APIs-based applications.
• Develop consumer-facing features and architectural components to meet company demands.
• Collaborate with cross-functional teams including our Global Engineering teams in an Agile development environment.
• Proven experience successfully optimizing applications for scalability.
  
• Utilize problem-solving skills to implement creative solutions to tough problems.
• Advocate for best-in-class technology solutions for large-scale enterprise applications.

Basic Qualifications

• Bachelor’s Degree in Computer Science/Engineering or equivalent experience required.
• 3+ years of software development experience.
• 3+ years of Java server-side design and development experience.
• Highly proficient in J2EE, Spring Boot, and Hibernate.
  
• Highly proficient in JUnit, Mockito
• 3+ years Linux/Unix experience.
• Elastic Search, Queuing technologies (ActiveMQ, Kafka), Distributed Caching (Redis).
• Excellent knowledge of RESTful APIs.
• Experience with Data Model, SQL, and No-SQL.
• Excellent knowledge of Microservices Architecture and implementation.
• Experience with GitHub/Bitbucket, Jira, Scrum, Sonar Cloud, and CI/CD processes.
• Working knowledge of Linux.
• Experience working on software-as-a-service (SaaS), large-scale distributed systems, and relational/No-SQL databases.
• Experience working in a small team setting along with an offshore development team.
• Strong verbal and written communication skills: proven ability to lead both vertically and horizontally to achieve results; thrives in a dynamic, fast-paced, environment and does what it takes to deliver results.
• Committed to security practices in policy and delivery.
• Show vigilance in reporting of information, security vulnerabilities whether personal devices, corporate assets, services offered to customers, or office environment.
• Willing to participate in additional security and privacy training.
• Willing to be a model citizen/mentor in security practices at Frequency.

Preferred Qualifications

• Experience with AWS (Elemental), RDS, Docker, Kubernetes.
• Experience in cloud video processing and distribution solutions.
• Experience in Angular or similar JavaScript frameworks.

Director of Marketing

Frequency is seeking an experienced Director of Marketing to support our content marketing and lead acquisition efforts. The role is instrumental in amplifying Frequency’s offering and identifying opportunities to grow the top of the funnel customer base, bringing new customers to Frequency while also helping move existing leads through the sales pipeline. The position is remote and reports to Frequency’s Vice President of Operations.

You Will

• Own, develop, and execute on new content ideas, strategies, and campaigns to foster engagement and grow the Frequency customer funnel
• Manage a monthly editorial calendar that aligns with relevant events and product releases that contribute to Frequency objectives
• Partner with sales and product teams to create comprehensive marketing campaigns around new features, services, and promotions
• Plan and execute paid search and paid media campaigns
• Drive optimizations through A/B testing, ad copy testing, and segmentation testing
• Track and measure performance of campaigns, identifying insights to inform future strategy and testing
• Deliver insights and actionable findings to the cross functional team to further grow, optimize, and forecast results

Basic Qualifications

• 3-5 years of marketing experience in content marketing, customer acquisition, and/or paid media
• Exceptional storytelling skills, including the ability to act as a product or technology advocate by articulating complex products and features in language that is engaging and easy to understand
• Ability to define product marketing research and learning agendas to derive actionable insights and inform product and marketing strategies
• Command of business economics and the relationship between spend, monetization, and ROI
• Knowledge of segmentation principles and creating targeted messages to drive action
• Excellent attention to detail and organization 
• Excellent verbal and written communication skills, and strong stakeholder management
• Comfort operating in a sometimes ambiguous and changing space
• An independent self-starter

Preferred Qualifications

• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
• Familiarity with retention marketing performance KPIs and understanding of how to interpret KPIs to inform future strategy
• Passion for improving processes and workflows
• Experience using automated solutions to streamline manual tasks
• Direct experience marketing B2B or SaaS products and services
• Experience within the media/entertainment industry

Senior Software Engineer - Video Streaming

Frequency is looking for a Senior Software Engineer to join our team to help us build the products that are defining the future of TV. You will work on the world’s leading linear streaming platform, Frequency Studio, powering video experiences that reach hundreds of millions of viewers.

If you enjoy working in small teams, in a very fast growing company, and would enjoy working on difficult and diverse projects in the video industry, come and join us.

The position reports to the Senior Vice President of Product and Platform. You can work remotely, or we can secure co-working space for you.

Primary Responsibilities

• Work closely with cross-functional teams to design, develop and deliver highly-scalable and performant API-based services and tools
• Identify and advocate for best-in-class technology solutions
• Take on the team's hardest problems such as video encoding optimizations, and complex user experience workflows
• Work on next generation capabilities such as intelligent programming automation services, and real time motion graphics
  
• Be part of small dynamic teams solving problems in a fast-paced environment

Basic Qualifications

• 5+ years of software development experience in Java
• Experience architecting and building distributed SaaS applications using Amazon Web Services (AWS)
• Strong background with core cloud technologies including databases (MySQL/NoSQL), storage (S3), serverless computing (Lambda), and web services (RESTful APIs)
• Experience with real time and live video processing and delivery technologies such as AWS Elemental services (MediaLive, MediaConnect, MediaStore, MediaTailor)
  
• Familiarity with leading multimedia frameworks such as FFmpeg or GStreamer
• Knowledge of digital video formats, features, and delivery protocols including MPEG-TS, HLS, SCTE-35, CEA-608/708, SRT, ZIXI, RTMP

Nice to Haves

• Experience with containers (Docker), queuing (Kafka), search (Elasticsearch), and distributed caching (Redis)
• Experience with content delivery and content delivery networks (CDNs)

Sales Development Representative

Frequency is expanding its Business Development team and is seeking a Sales Development Representative. This role will be dedicated to expanding Frequency’s sales pipeline by generating new leads, and prospecting for potential clients in the growing free, ad-supported streaming television (FAST) industry. The role will report to Frequency’s Senior Vice President of Business Development & Distribution Partnerships.

Primary Responsibilities

• Identify and target qualified prospects
• Develop creative prospecting strategies
• Grow sales pipeline through both inbound and outbound sales efforts and marketing campaigns
• Actively engage with leads through follow-up communications
• Work together with both the Marketing and Product organizations
• Maintain pipeline & CRM database (HubSpot experience preferred, but not required)

Basic Qualifications

• 2+ years of SaaS sales experience
• Expertise in media software & content delivery with an emphasis on FAST / OTT distribution workflows
• Organized team player with outstanding written and verbal communication skills

Product Manager

Frequency is looking for a world class Product Manager to join our team to help us build the products that are defining the future of TV. You will work on the world’s leading linear streaming platform, Frequency Studio, powering video experiences that reach hundreds of millions of viewers.
‍
You will be the product owner for key functional areas of an expanding digital platform and work with both our internal engineering team, other teams at Frequency, and customers to deliver engaging experiences and scalable solutions.
‍
The position reports to the Senior Vice President of Product and Platform. You can work remotely, or we can secure co-working space for you.

You will:

• In partnership with Senior Vice President of Product and Platform, build out a product roadmap and socialize them to stakeholders throughout the business
• Own end-to-end feature delivery for roadmap items, small enhancements, and bug fixes, including functional requirements and any required documentation (flow diagrams, prototypes, contract mapping, etc.), creating and prioritizing user stories and documenting deployment and post-deployment activities.
• Create, update, monitor and clarify detailed user stories in JIRA
• Communicate desired scope and features to designers and work with them on designs
• Monitor performance and measure impact (adoption, production issues, etc.) of product enhancements / releases to, if needed, drive clarity on product iteration

Qualifications

• 3-5 years of product manager experience, ideally with video streaming or SaaS products
• Strong technical savvy; ability to work and communicate effectively with engineers and UX Design
• Expertise documenting requirements that translate business needs into technical requirements clearly
• Strong written and oral communication skills to effectively interact and facilitate discussions with a wide variety of users/customers/cross functional teams across the business
• Ability to juggle multiple concurrent projects
• Experience with JIRA / Agile user story and acceptance criteria writing
• Willingness to work with cross-functional teams across time-zones and odd hours as necessary
• Excellent analytical skills required, experience with user behavior data will be a plus

Executive Assistant to the CEO

Frequency is looking for someone smart, enthusiastic and hard working to join our rapidly growing team. You’ll work directly for the CEO as his Executive Assistant, and will be responsible for a high volume of tasks including schedule coordination, creating and maintaining organizational systems, and handling travel and event logistics. You’ll also support various functions of the Frequency leadership team, working closely with business development, operations and engineering.
‍
You’ve got to be insanely well organized, able to think through and prioritize a variety of tasks, be highly competent in online office and productivity systems, and enjoy the life of a company that despite its growth still thinks and operates like a startup.
‍
You’ll be interacting with lots of people, often at very senior levels, so maintaining a cool and positive attitude is essential. You’ll also need to be able to operate with minimal guidance or supervision at times, and be good at anticipating problems while managing multiple priorities and inputs.

You will:

• Develop and maintain schedules and prioritize activities for the CEO
• Coordinate multiple staff meetings including setting agendas and identifying action items
• Manage domestic and international travel itineraries and expenses
• Manage logistics for multiple events throughout the year, including conferences, retreats and team meetings
• Oversee administrative support functions, including organizing documents and meeting preparation
• Liaise with multiple stakeholders internally and across Frequency’s team, external partners, and customers
• Manage multiple additional special projects

Qualifications

• 2+ years of professional experience in an administrative role
• Experience with executive level calendar management
• Experience with domestic and/or international travel coordination
• Excellent attention to detail and organization with proven ability to manage multiple, competing priorities simultaneously
• Excellent verbal and written communication skills
• Direct experience within the software or media/entertainment industries a plus