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the chief

Customer Service Decision Overturned with Social Media by Keynote Speaker Shep Hyken

4y ago


Go to to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, tells the story about how a company's bad customer service decision was turned around by social media. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to