the pillar

the pillar

How Chipotle Keeps Getting Faster

2d ago
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The statistics are in, and Chipotle proudly announced that so far 2014 is their fastest year ever. The statistics are in, and Chipotle proudly announced that so far 2014 is their fastest year ever. During peak lunch and dinner times the US food chain has successfully handled 7 more customers per hour. They owe much of that achievement to their microscopic attention to throughput details. The restaurant makes lightning fast burritos, tacos, and bowls via a team of workers that assemble the dishes and make sure supplies are always stocked. An average customer may not realize that the process is carefully choreographed, but, according to the CEO, that’s how they make the fast burrito magic happen. The company uses a 4-pillar model, which identifies the key components of efficient service. They call them ‘Expediters’, ‘Linebackers’, ‘Mise en place’, and ‘Aces in their places’. What they do is make sure no worker gets bogged down, everything is where it should be, the restaurant is fully stocked, and the best people are working during the busiest times. When everything’s in place, the number of people the outlets can funnel through is astounding. At it’s best, the pillar system enables Chipotle to efficiently offer its customizable dishes to 350 patrons an hour.