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TEDxPennQuarter 2011 - Jess McMullin - Reinventing Government

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Jess is the founder of the Centre for Citizen Experience, a startup "do tank" dedicated to advancing design innovation to improve public sector service delivery and policy making. Based in Edmonton, Alberta, Jess works with public sector clients across North America to design services, systems and policies that make a difference in the daily lives of citizens. He also partners with clients to increase their own design competency, change organizational culture and use design as an important and untapped way to help make the right decisions faster. Jess also works with private sector clients in order to bring new learning, ideas and experiences from industry to public service. He is active in the user experience, design and innovation communities. He cofounded the Overlap innovation retreat, started Canux, the Canadian User Experience Workshop, and regularly writes and speaks about the importance of design for understanding and improving the citizen experience as well as teaching hands-on workshops. You can find out more about Jess and his work at citizenexperience.com or twitter.com/jessmcmullin. About TEDx: In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)