personal service

personal service

Memorable Customer Service 2016

1d ago
SOURCE  

Description

The Ladies and Gentlemen of The Ritz-Carlton take service excellence to the highest levels every day. You must have your "Radar on-Antenna Up" and stay in the moment to extend personal service. This program shows you The Ritz-Carlton method for fulfilling not only the expressed but also the unexpressed wishes and needs of your customers. You will be introduced to the skills needed for authentic customer engagement. You will learn about the importance of personalized experiences that will surprise and delight your customers and can impact your bottom-line.