friend or foe

friend or foe

Is your contact center knowledge base friend or foe

7mo ago
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Full article: http://metrics.net/blog/2014/05/contact-center-knowledge-base-friend-or-foe/ In this video learn about the job quality has to do with retaining knowledge in your contact center. Each and every day is an opportunity to increase the customer experience and increase your FCR performance. Learn what leading contact centers do in their quality assurance teams. . This video discusses question 13 in the self-assessment and ebook 29 Mistakes to Avoid with Quality Assurance programs. Download it at: http://www.metrics.net/resource-library/ So how are you managing knowledge in your contact center. A knowledge base can be a useful tool. Watch and listen to Jim Rembach talk about an approach that can be used and leveraged to gain more knowledge and create a friend with your knowledge base.