financial services

financial services

The Financial Services Industry Now & Beyond: An Interview With Jonathan Wax & Future Banking

2d ago
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Description

This ‘must-see’ video investigates a topic that always seems to find its way into the spotlight…customer service in banks and financial service firms. It explores the impact that interaction analytics is having on the whole contact centre experience and ultimately the effect this has on the customer, as well as delving into the influence social media is having within the contact centre.