energy efficiency

energy efficiency

Need help paying your electric bill?

1d ago
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PPL Electric Utilities offers a variety of assistance programs to customers in need. These programs include OnTrack program, which offers debt forgiveness and a lower fixed monthly payment, and WRAP, which makes free energy efficiency improvements in the customer’s home. Learn more at pplelectric.com/billhelp. Harold Cameron, PPL Customer: What I would like people know is that PPL wants to help people if they are in need and have a legitimate need. Jennifer Warabak, Commission on Economic Opportunity: The OnTrack program is a customer assistance program that PPL offers. It’s a program where your monthly payment stays the same, and as you make your payments, PPL forgives some of your arrearage. Florie McNelis, PPL Electric Utilities: The OnTrack program is a program that helps customers with overdue balances or are struggling to pay their electric bill. Harold: It’s great because you know once a month you have a set bill. It’s really pretty simple. You call a number that you’re given, and you explain to them that you’d like to apply for the program. They will go through the interview process with you, get the information that they need. You have to pay the bill on time. You have to keep on track with OnTrack. Florie: WRAP is a free weatherization program for income-eligible customers that comes in and provides a variety of free weatherization measures to the home. Joe Calore, Commission on Economic Opportunity: The weatherization program is about helping low-income families to save money on their energy bills. Harold: It’s really scientific. They made actual physical improvements on the home structure so that we could be warmer and more comfortable. Florie: We have a long history of helping customers. PPL Electric Utilities is very committed to helping customers in need.