dave murray

dave murray

CX Talk: Episode 4

1w ago
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Description

On this month's episode John and Dave recap the 2014 Secret Service Summit! 4:11 Denise Thompson, Emcee 5:23 John's State of Service Keynote 10:16 TJ Schier 14:19 James Gilmore 21:07 Dave Murray 25:33 Chuck Runyon 29:46 Rory Vaden 32:55 John's Workshop 37:52 The Customer eXperience Executive Panel 43:47 Tim Gard 47:07 Robert Richman 49:41 The Believe in Dreams Foundation 52:53 Matt Harding Episode 4 of The DiJulius Group's monthly Customer eXperience Talk Show (CX Talk), where Dave Murray and John DiJulius share the latest in the world of Customer eXperience; everything from hot topics, latest trends, incredible above & beyond stories, Customer service blunders, best practices, and valuable advice. Visit our blog at http://www.thedijuliusgroup.com/blog for weekly Customer eXperience stories and advice!