dave murray

dave murray

CX Talk: Episode 3

14h ago
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Description

Topics discussed this episode: 1:17 Flight attendant refuses to hang Army Ranger's Jacket 3:45 No help with carry on bag 6:22 Zappos takes the weather test 8:10 Two can play that game 11:15 Hilton's smart check-in 12:22 Customer Experience Cycle epiphany 15:30 The 2014 Secret Service Summit 20:10 Anytime Fitness' permanent brand loyalty 21:56 Hy-Vee's social media success 24:11 Demotivated by mangagement Episode 3 of The DiJulius Group's monthly Customer eXperience Talk Show (CX Talk), where Dave Murray and John DiJulius share the latest in the world of Customer eXperience; everything from hot topics, latest trends, incredible above & beyond stories, Customer service blunders, best practices, and valuable advice. Visit our blog at http://www.thedijuliusgroup.com/blog for weekly Customer eXperience stories and advice!