FAQ

  • What is Frequency?

    Frequency is your personal video aggregator – quite simply, a personal video service. It's the fastest and easiest way to watch video online, with more video available from more places than anywhere else on the internet.

    Frequency creates personalized video channels for you from your favorite sources – news, entertainment, music, sports, technology – as well as everything your friends are sharing on Facebook, Twitter and YouTube.

  • Where do you find all these videos?

    Frequency is powered with real-time monitoring of hundreds of thousands of websites and other online video sources, as well as what is being shared with you via Facebook, Twitter and YouTube.

    When you connect your Facebook and Twitter accounts to Frequency, every video shared by your friends is now in one place, along with all the other video you're interested in. Similarly, when you connect your YouTube account to Frequency, all of your YouTube uploads and favorites are available in one place – on Frequency. Frequency makes it really easy to see, in one place, everything that’s happening in your world. And at the same time, we always provide links to the source of every video, so that the websites in your world are never more than one click away.

  • How do I get the Frequency iPad app?

    You can download the free Frequency app in the Apple App Store

  • What can I do with the iPad app?

    The iPad app works in much the same way as the website, but is built to take full advantage of the iPad's unique gesture interface. On the app, you can follow your favorite channels and trending topics, watch videos your friends are posting via social networks, favorite videos and save them to watch later. You can also share videos on Facebook and Twitter.

  • Can I watch the things I follow on both the iPad and the website?

    The Frequency app works seamlessly with Frequency.com. Connect Facebook or set up an account using your email address. You can access your "Tuner" - all the channels and topics you're following - from either the app or the website. And if you're logged into both the website and the iPad app at the same time, anything you do on one is immediately reflected on the other. If you already have an account on Frequency.com, you can find everything you’re already following on the app.

  • Why do some videos and channels on the website not show up on the iPad?

    Some video is only available in flash which can't be played on the iPad. So we don't show you those videos in the app. If an entire channel can't be played on the iPad we don't even show the channel, but you can still watch it on the website.

  • How do I follow Channels, Topics, and People?

    You'll find everything you might want to follow and watch on Frequency in the Guide, which you access from the Guide link at the top center of your screen, just above the Tuner. In the Guide you can find trending topics and hundreds of channels in categories like News, Music, Technology, Food and many more. You can also connect your Facebook and Twitter accounts while in the Guide – just click on the Social button. Explore the Guide to see the full spectrum of great video you can watch on Frequency.

  • What's the Tuner and how do I use it?

    The Tuner runs across the top of your screen, right under our logo. It contains everything you are following – channels, topics and people. Simply click on an icon in the Tuner to watch that channel. Whenever you follow something new you'll see it show up in your Tuner in seconds.
    Your Tuner also contains some channels that Frequency puts in there for you. This includes Your Highlights, Frequency Top 25 and some others. Your Highlights contains the best video from everything you're following, from the Frequency Top 25, and from your connected social accounts.

    The buttons in the Tuner function like the presets on your car radio. Just push the relevant button instantly to tune into and watch that channel of your favorite videos.

    You can also easily change where your favorite channels appear in your Tuner – just drag an icon to the left or right and it drops into the new position. And you can combine multiple icons into one – what we call a Smart Channel – just by tuning into that Channel and clicking the arrow next to the channel name above the playlist. When you do this, you’ll open the channel menu, and that lets you create a new Smart Channel or add this Channel to one of your existing Smart Channels.

    The Tuner is incredibly easy to use and easy to configure just the way you want it.

  • How do I unfollow a channel in my Tuner?

    There are several ways to unfollow a channel and remove it from your Tuner. First, mousing over any channel icon in your Tuner you can click on the [-] at the bottom left corner. You cannot unfollow Your Highlights or Frequency Top 25.

    To unfollow a channel you're currently watching you can, on the left of your screen, click the arrow next to the channel name above the playlist, opening the channel menu and then simply clicking Unfollow. And if you’re in the Guide, you can unfollow any channel the same way you followed it...just by clicking the Unfollow button.

  • What is a Smart Channel?

    A Smart Channel is a collection of sources that you create. You can create a Smart Channel by adding up to 12 sources, whether they are channels, topics, or people. When you watch a Smart Channel, all of the best videos from those sources are included. It's like having someone scan all your favorite channels and put together a show with just the video you'll most want to watch. For instance, you could combine a few of your favorite news sources to create your own newscast.

  • How do I create a Smart Channel?

    When you are watching any channel, click on the arrow next to the channel name just above the playlist. Under "Add to Smart Channel" you'll see "New Smart Channel." Click that to name and create a Smart Channel. That Smart Channel will appear in the Tuner, and you can continue to add additional Channels, Topics, People -- bundling information into one Smart Channel. (Note: Once a Channel is in a Smart Channel it will no longer appear as an individual icon in your Tuner.)

  • How do I watch just one of the channels in my Smart Channel?

    When you are watching a Smart Channel, click on the arrow next to the Smart Channel name above the playlist. There you'll see a list of all the channels it contains. You can click on any channel to watch the contents of just that channel.

  • How do I edit a Smart Channel?

    When you are watching a Smart Channel, click on the arrow next to the Smart Channel name above the playlist. When you roll over any of the channels it contains, you'll see an [x] next to that channel. Click the [x] to remove that channel from the Smart Channel and you'll see it show up in your Tuner again as a separate icon.

  • How do I remove a Smart Channel?

    When you are watching a Smart Channel, click on the arrow next to the Smart Channel name above the playlist. Click on Delete to remove the Smart Channel. All of the channels it contained will show up as separate icons again in your Tuner.

  • How do I share videos?

    Click the "Share" button beneath any video you are watching to reveal buttons that let you like the video on Facebook, Tweet the video or send a link to the video via email.

  • How do I adjust my settings?

    While logged in, click your name or image in the upper right corner of the screen. In Profile you can edit your personal information and change your password. In Preferences you can connect and disconnect social networks, change your email settings, add RSS feeds or individual videos, unhide people from your social networks that you've hidden and delete your account.

  • How do I connect my Facebook and Twitter accounts to Frequency?

    After signing up for Frequency, you'll see the Facebook and Twitter icons in your Tuner. Just click the Facebook icon to connect your Facebook account, and the Twitter icon to connect your Twitter account. It’s that easy.

    You can also click your image in the upper right hand corner of the screen, and then select Preferences. Under Social Channels you can connect or disconnect all of your social accounts.

  • How do I connect my YouTube account to Frequency?

    While logged in to Frequency, click your image in the upper right hand corner of the screen, then select Preferences. Under Social Channels you can connect and disconnect YouTube to be able to watch your uploads and favorites on Frequency.

  • What is "Your Highlights"?

    Your Highlights showcases the videos from all the channels, topics, and people you are following. You can let Frequency choose the videos for you by selecting to view Popular (the default), or you can see the most recent videos from everything that you're following, by selecting New.

    To switch between Popular and New click the arrow next to Your Highlights above the playlist and then choose.

  • What is the Frequency Top 25?

    The Frequency Top 25 is a special channel that Frequency makes that shows the most important and interesting videos from our entire index, all updated in real time. Frequency tracks videos that are trending, are being shared the most and are "breaking," putting the best of these together into this channel. Everybody gets the channel in their Tuner and it can't be unfollowed or removed.

  • How do I favorite videos?

    As you're watching videos in your feed, you can click the Favorite button beneath any video to add it to your favorites. When you've favorited your first video, a new channel called Favorites will appear in your Tuner (a blue heart icon). Click on it to see all your favorites. When you favorite a video, it will appear in the feeds of anyone following you on Frequency. To delete a favorited video, navigate to your Public Channel and select the [X] next to the video.

  • How do I save the videos that I want to watch later?

    As you're watching videos in your feed, you can click the Watch Later button beneath any video to save it for later viewing. When you have saved your first video, a new channel called Watch Later will appear in your Tuner (a blue folder icon). Click on it to see all the videos you saved to watch later. Your saved videos are always private and can't be seen by anyone else.

  • How do I hide people in my social networks whose video I don't want to see on Frequency?

    Sometimes you just don't want to hear from people that you're friends with on Facebook or following on Twitter. Whenever a video shared by a friend or someone you are following shows up in a channel on the left, role over the title image in the playlist (down the left side of the screen) and you'll see an [X] in the upper right corner of the image. Click the [X], then click Hide. If you change your mind, you can always Unhide someone in Preferences. You can get to Preferences by clicking your name/image in the upper right corner of the screen.

    Note: You are only hiding people’s videos from being viewed on Frequency, you are not affecting your friendship or following status with them on Facebook or Twitter.

  • How do I add RSS feeds?

    You can add the RSS feed from any website to follow it and watch all its videos on Frequency. When you do so, you'll see an RSS feed icon appear in your Tuner as for any other channel, and we'll automatically get all the videos posted.

    First, copy the RSS feed URL of the blog or site you'd like to follow. While logged in to Frequency, click on your name or image in the upper right corner of the screen, then go to Preferences. Go to the RSS Feeds section, provide a name for the feed, paste the URL, and choose whether items from this feed should auto-post to your profile or not. Click Add to complete the process. Videos from that RSS feed should show up in your Tuner shortly.

    Note: Frequency is not able to read every type of RSS feed. When we have determined whether we are able to find videos in the RSS feed you added or not, we will send you an email.

  • How do I add individual videos to Frequency?

    If there's a specific video somewhere on the internet that you want to see on Frequency, you can add it yourself. While logged in, click on your name or image in the upper right corner of the screen, then go to Preferences. On this page in the Add Video section, you can paste in any URL with a video on the page, or a video embed code, and we'll add it. You'll be notified via email when the video is added successfully, and then you can easily favorite it or share it.

    Note: If your YouTube account is connected to Frequency, and you want to add a specific YouTube video that you find anywhere on the internet to your Frequency account, just Favorite it on the YouTube video player, and it will show up in your YouTube Favorites channel on Frequency.

  • How do I manage my Frequency email subscriptions?

    While logged in, click on your name or image in the upper right corner of the screen. Then go to Preferences. There you can subscribe and unsubscribe to our various email notifications and newsletters.

  • Are there keyboard shortcuts?

    Yes. Frequency is all about letting you get to the videos you want to watch as quickly as possible. Here are some shortcuts:

    Skip to Next Video – J or →
    Skip to Previous Video – K or ←
    Favorite – F

  • My question wasn't answered, where can I get more help?

    We're happy to help. You can find Frequency on Facebook and Twitter and hit us up with questions or comments there. Or you can send a quick note to us from our Contact Us page.